Internet Explorer 8 Users: Time to Update

Last month we warned our merchants using Windows XP about upcoming deadlines that will affect PCI compliance. This month, our announcement goes out to our users with Internet Explorer 8 (IE 8). As of early 2015, Shift4 will no longer support IE 8 and therefore you will not be able to access DOLLARS ON THE NET® if you’re running that browser.

This is due to security concerns tied to Microsoft’s cessation of support for mainstream Windows 7. That means after that deadline, when you go to log in to DOLLARS ON THE NET you will receive a pop-up screen informing you that you’re on an outdated Web browser and that you must update in order to access DOLLARS ON THE NET.

Now, I know that I just gave you a deadline of over a year from now so you may be tempted to push off this update. But don’t! Depending on the size and complexity of your business, updating your system could take several months. The simplest update you could do is get the next version, Internet Explorer 9. Versions 9, 10, and 11 will continue to be supported by Microsoft and therefore you’ll still have access to DOLLARS ON THE NET.

It is important to keep your system up-to-date not only to keep your access to DOLLARS ON THE NET, but each new browser version released by its manufacturer is safer and faster than the previous one. And the more advanced notice you can give your IT contact about this browser update, the easier and smoother your transition will be!

Not sure if you need to upgrade?
Here’s a quick way to know: did you purchase your computer(s) five or more years ago and haven’t installed updated Microsoft software since? If so, then it’s time to update.

Not sure which Web browser you have? This site will tell you. If you have trouble, just ask your IT contact. And while you’re at it, you can get scheduled for an update!
If you have any questions, don’t hesitate to contact Customer Support at 702.597.2480 (option 2) or email support@shift4.com. Happy updating!

Archived Comments

Damaris Torre wrote on 02/06/14 7:20 AM

In reference to the XP upcoming PCI compliance, I am running Microsoft Windows Embedded for Point Of Service, Version 1.0
Do I have to worry about the PCI compliance?

Thanks

Damaris

Nathan Casper wrote on 02/06/14 11:43 AM

Hi Damaris,

Thanks for your comment. According to Microsoft's Product Lifecycle page (http://support.microsoft.com/lifecycle/search/default.aspx?sort=PN&alpha=Windows+Embedded+for+Point+of+Service&Filter=FilterNO), mainstream support for Windows Embedded for Point of Service (Service Pack 3) ended in 2011. Extended support ends in April of 2016.

That means the OS will continue to receive security patches required by PCI until 2016; however, you should be aware that any support needed from Microsoft during the "extended support period" may come at additional cost from them.

So if there's budget available for an upgrade, you might end up saving yourself money on support costs by doing it sooner rather than later.

Damaris Torre wrote on 02/07/14 7:16 AM

Nathan thank you very much for your info. Greatly appreciated!